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The IACC-certified UCLA Lake Arrowhead Lodge is a unique venue for Southern California meetings and retreats. Located high in the pine-studded San Bernardino Mountains on the tranquil shores of Lake Arrowhead, our 50-acre lodge provides meeting spaceand accommodationsfor groups from September through mid-June. During the summer, Bruins Woods Family Camp program runs for 10 consecutive weeks, with up to 80 families attending each week.
The Assistant General Manager (AGM) of the UCLA Lake Arrowhead Lodge- Conference Center & Family Resort is responsible for the successful operation of the property. The AGM is responsible for providing leadership and independent decision-making oversight for day-to-day operations across all LAL departments. The AGM will provide leadership, guidance, and direction to the Rooms Division, comprised of Guest Rooms, Front Desk, Guest Experience, Security, and IT services. The AGM will oversee LAL operational procedures, programs, and meetings including, but not limited to, daily operational meetings, departmental schedules, weekly Banquet Event Order (BEO) review meetings, Manager on Duty (MOD) schedule, and other operational efforts. The AGM is responsible for the operational success of strategic initiatives directed by the General Manager across all areas, primarily around sales, accounting & forecasting, human resources, and project management efforts. The AGM also executes initiatives that maximize Lodge profitability while achieving the highest levels of guest satisfaction. Position ensures that all quality standards are met across all departments including emphasis on appearance, maintenance, cleanliness, furnishings, and amenities.
The Assistant General Manager must possess strong communication skills, both verbal and written, demonstrate outstanding leadership that will instill and reinforce the development of a service culture, while ensuring that all guest service issues are handled expeditiously and with careful attention. The Assistant General Manager must strive for continuous operational improvement, looking for causes to compromised service delivery or product quality and work with team members to correct operational deficiencies at their source to prevent recurrence of issues that negatively impact guest perception.
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