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University of Pennsylvania
  • Position Number: 3842377
  • Location: Philadelphia, PA
  • Position Type: Business - Hotel & Restaurant Management

Associate Director Sales & Marketing Hospitality Services - Residential and Hospitality Services - Hybrid Eligible

locations: Sansom West
time type: Full time
posted on: Posted 4 Days Ago
job requisition id: JR00066683

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title:
Associate Director Sales & Marketing Hospitality Services - Residential and Hospitality Services - Hybrid Eligible

Job Profile Title: Associate Director C

Job Description Summary:

Residential & Hospitality Services is one of eighteen departments reporting to the Division of Business Services. Consistent with the Business Services mission, our underlying philosophy is to provide our clients with high quality services in a fiscally responsible manner. Residential & Hospitality Services is a group of dedicated, innovative, and student-centered staff that oversee the on-campus living and dining, as well as conferences, programs and events hosted at Penn. The team works closely with other partners to provide students and guests with services that support living and learning at the University of Pennsylvania.

Conference & Hospitality Services provides professional expertise for conference, programs, and events hosted at Penn. By showcasing the impressive array of facilities and resources the University has to offer, we strive to make Penn a destination of choice for meeting and event planners. The department is also responsible for the oversight of residential operations, facilities, and support services to the many academic programs, sports camps, meetings and conferences happening on campus during the summer at PennServe as a strategic partner to the GM with all matters related to the portfolio of the department.
Job Description

The Associate Director Sales & Marketing Hospitality Services serves as a strategic partner to the General Manager of Hospitality services with all matters related to the portfolio of the department i.e., summer camps, conferences, programs, and guest accommodations. This position will have full oversight of the systems that support the operations which include client web registration, bed spaces, conferences, and user access, for all of Hospitality Services. This position works closely with the Program, Technology and Finance Teams in achieving the department's financial and customer service goals.

Hospitality Services Administrative Responsibilities:

  • Responsible for the utilization of the StarRez - Summer Programming software
  • Salesforce system used for event inquires and summer conferences & programs
  • Conference Programmer software for managing housing and bed spaces for guests
  • Train all student staff on the above technology
  • Assist Finance with yearly and quarterly forecasting

    Conference & Program Management:

  • Maintain, generate and manage new contracts/business for Hospitality Services.
  • Provide event related support for HS programs through the planning, implementation, and evaluation of the overall operations for HS.
  • Working in partnership with university partners and external vendors that provide services needed to deliver a positive on-campus experience for our students and guests throughout the year.
  • The role oversees guest arrival and guest services, supervises student employment and training processes and manages various operational database systems.

    Campus Partner Relations:

    The incumbent works in partnership with University partners (e.g. Residential Services, Parking) and external vendors (i.e. catering, print collateral production) to ensure service delivery that provides a positive on-campus experience for our students and guests.

    The position will have at least one full-time employee reporting to them focusing on delivery of services the department is responsible for including: Conference Services, Dining (Residential, Retail, Catering, Vending) Summer Housing, Guest Accommodations, and the University Club.


    A Bachelor's Degree and 5 to 7 years of progressive leadership experience within a University auxiliary services setting (e.g. housing, dining, conference services), or an equivalent combination of education and experience, are required. Demonstrated experience effectively leading the delivery of high-quality customer service to a diverse group of clients. Ability to manage operational systems and databases. Excellent skills in oral, written, interpersonal communications and fiscal management decision making. Demonstrated ability to plan and manage projects simultaneously and to work independently. Team leadership and supervisory experience. Ability to work collaboratively with students, administration, business and community leaders. Knowledge of and support for sustainable practices; LEED or similar certification highly regarded.

    The Department of Residential and Hospitality Services provides essential 24/7 services for the University of Pennsylvania. Thus, as a member of this dynamic organization, you will be expected to work outside of your regular shift i.e. weekends during peak activity periods May through August (e.g.: Summer Conferences, Summer Camp Season & Move-in) or when normal campus operations are suspended (e.g.: inclement weather). To the extent possible, managers will provide timely notice of modified work schedules.

    Targeted Pay Range: $51,824 - $75,000

    This Targeted Pay Range is only applicable to this job posting. All salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

    Job Location - City, State: Philadelphia, Pennsylvania

    Hybrid Eligible - This position is eligible for a hybrid work schedule with a work week divided between working onsite and working remotely.

    Department / School: Residential and Hospitality Services

    Pay Range: $51,824.00 - $78,096.00
    Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

    Affirmative Action Statement:
    Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

    Special Requirements:
    Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

    University Benefits:

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.

  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.

  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

    Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

    To learn more, please visit:

    To apply, visit

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