The primary responsibility will be to assist in planning, directing and supervising all activities associated with the operation under the supervision of the Unit Supervisor. The position is responsible for ensuring that high professional standards are demonstrated in areas such as training and supervision of employees, optimal customer service, sanitation, cash handling, scheduling, production control, inventory levels, preventative maintenance, and a safe working environment. Recommends new products, stays current with the outside market and customer trends.
Provide, and train employees, in proper customer service. This includes, but is not limited to, friendly greeting, correct phone etiquette, efficient, and correct handling of complaints. Monitor and report comments and complaints from customers in an effort to enhance and improve the operation and service levels
Provide, train and monitor cash handling procedures for all cashiers to ensure that established techniques are followed. Ensure all sales are accurately accounted for on a daily basis. Research any discrepancies using approved methods and make recommendations for corrections
Perform the duties of any position as needed following prescribed procedures to ensure jobs are completed and customers are provided with optimum service
Help interview, select, evaluate, recommend wage increases, and correct performance problems of employees; direct employees as assigned; ensure safety and portion control measures are followed; and ensure that sanitation standards are followed
Monitor food safety, following HCAAP guidelines, presentation, merchandising techniques to ensure serving a safe, appealing product and generate new sales
Maintain a sanitary and safe operation. Instruct employees in safe sanitation practices. Follow prescribed safety and sanitation procedures to ensure compliance with Health Department regulations, safety standards and maximize a neat, clean appearance for our customers. Watch for and correct safety hazards such as improper lifting techniques or spills
Assist in a timely manner the following paperwork to include, but not limited to, labor schedules, Kronos timekeeping and reports, Eatec requisitions and inventory, new employee paperwork, employee evaluations, maintenance and custodial work orders. Account for and control food and labor costs
Assume the duties of the Unit Supervisor in his/her absence to be in compliance with prescribed set policies
Perform other duties as assigned in an effort to provide optimum service to our customers
Perform other duties assigned
High school degree or the equivalent. Minimum of one year food, retail or hospitality experience necessary, two years preferred. Must be able to operate a cash register, steam wells, microwaves, knives, warmer drawers, beverage machines, can opener, bag sealer, blenders and/or general restaurant equipment. Must be able to understand oral and written communication, have a good knowledge of principles, techniques, terminology and procedures of a short order good service operation, related safety and sanitation standards and effective personnel supervision. Ability to develop successful working relationships with customers, employees and supervisors. Become ServSafe certified within the first year of service and maintain certification as required.
APPLY HERE: https://www.calpolycorporationjobs.org/postings/1538
Cal Poly Corporation provides excellent benefits including medical, dental, vision, life insurance, retirement, paid sick leave/vacation and holidays. Employment is contingent upon the successful completion of a criminal background check, educational and employment verification, and reference check, as required.
Positions are 9-month appointments, with summers and academic breaks off unless work is available.
To view more information about Cal Poly Campus Dining's operations and venue information, please visit this link. https://www.calpolydining.com/
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