Job Details

Cal Poly Corporation
  • Position Number: 2237504
  • Location: San Luis Obispo, CA
  • Position Type: Facilities Management

Unit Supervisor (9-month)

Under the direction of and reporting to the Unit Manager, responsible for the operation and control of a unit. Supervises and trains regular, intermittent and student employees. Monitors service, portion control, quality, production control, sanitation and housekeeping, preventative maintenance, inventory levels, food transfers and cash handling procedures. Hire student assistants, and assist in the hiring of regular employees. Recommend new products, equipment and supplies.

Minimum Qualifications
  • High school degree or the equivalent
  • Minimum four years of food service experience, including two years in directing the work of other food service employees
  • Completion of a supervisor training course with a minimum of 20 hours duration may be substituted for six months of supervisory experience
  • Possession of a valid California Driver's License and satisfactory driving record
  • Must be able to understand oral and written communications; have a good knowledge of principles, techniques, terminology and procedures of a short order food service, related safety and sanitation standards, and effective personnel supervision
  • Become ServSafe certified within first year of service and maintain certification as required
  • Ability to use equipment: Cash register, validine machine, steam wells, microwaves, knives, warmer drawers, beverage machines, can opener, bag sealer, blenders, and computer terminal
  • Ability to develop successful working relationships with customers, employees and supervisors
  • Ability to perform complex, highly responsible and confidential duties
  • Excellent computer skills including Microsoft Word and Excel
  • Ability to prioritize, plan, organize, and meet time lines
  • Ability to lead others in managing tasks; train and evaluate the performance of assigned personnel
  • Ability to establish and maintain cooperative and effective working relationship with others
  • Excellent verbal and written skills and the ability to interface with all levels of staff, Board of Directors, university community, including students, faculty and staff, and the public
  • Interpersonal skills using tact, patience, and courtesy
  • Ability to maintain regular and reliable attendance
  • A background check is required for all regular benefited positions
  • The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment

    Physical Demands
  • Hearing and speaking to exchange information in person or on the telephone
  • Dexterity of hands, fingers, and wrist to operate a computer keyboard and calculator
  • Seeing to read a variety of materials
  • Sitting or standing for extended period of time
  • Physical agility to lift and carry 50 pounds to shoulder height
  • Physical agility to lift, carry, push, or pull objects
  • Commuting on an as needed basis to outside meetings and training locations

    Typical Essential Functions
  • Supervise, train, and evaluate, all regular and student assistants in food preparation, customer services, efficient work habits, reduction of waste and theft, appearance, portion control, sanitation, maintenance of equipment, following Cal Poly Corporation policies and procedures, to provide optimum service to our customers and a fiscally sound operation
  • Hire student assistants and assist in the hiring of regular employees following prescribed Cal Poly Corporation policies and procedures, to ensure adequate staffing needs are met
  • Perform the duties of any position when a regular or student employee is unavailable to perform the duties required, following prescribed procedures to ensure jobs are completed and customers are provided with optimum service
  • Monitor food presentation, merchandising techniques, customer comments and complaints, in an effort to improve service to customers and to generate additional sales
  • Supervise unit of responsibility which entails developing menu ideas, food presentation, product ordering, merchandizing and staffing
  • Research, develop, test and introduce new products to sell, under the direction of your Manager, to increase variety and quality of foods served
  • Maintain safe and sanitary facilities. Watch for potential safety hazards such as spills on floors or improper lifting procedures. Follow prescribed safety and sanitation procedures to ensure compliance with health regulations, safety standards and maximize a neat, clean, appearance in the minds of our customers
  • Monitor the cashiers' cash handling techniques and processing of meal tickets to ensure that correct policies and procedures are followed as set down by the Cal Poly Corporation, to ensure that all sales are accurately accounted for on a daily and weekly basis
  • Complete in a timely manner the following paperwork to include but not limited to labor reports, time cards, labor schedules, student job descriptions, employee evaluations, employment eligibility verification (I-9) forms, W-4 forms, food products and supply requisitions, interdepartmental transfers of supplies and maintenance work orders, under the direction of your supervisor in order to account for and control food and labor costs, to comply with labor laws and to maintain equipment in working order
  • Perform other duties as assigned by your supervisor in an effort to provide optimum service to customers at all times
  • Perform other duties assigned
  • Supervise up to 25 student assistants at a time and up to three regular full time employees
  • Directly supervise assigned employees. Carry out supervisory responsibilities in accordance with Corporation's policies and applicable laws and regulations
  • Supervise the daily activities of the department, including but not limited to, effective delegation of assignments, training and resources necessary to meet performance standards and assist employees in improving performance relevant to job requirements
  • Develop and implement an effective performance and department goals and objectives, provide performance evaluations, and implement appropriate counseling
  • Direct and monitor employees to ensure that they remain in compliance with policies and procedures
  • Subordinates may include: Assistant Supervisor, regular employees, student and intermittent employees

    Special Instructions to Applicants
    Cal Poly Corporation provides excellent benefits including medical, dental, vision, life insurance, retirement, paid sick leave/vacation and holidays. Employment is contingent upon the successful completion of a criminal background check, educational and employment verification, and reference check, as required.

    Positions are 9-month appointments, with summers and academic breaks off unless work is available.

    To view more information about Cal Poly Campus Dining's operations and venue information, please visit this link.

    AA/EEO/Disability/Protected Veteran Employer

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