Job Details

Hospitality Assistant (Administrative Support Coordinator I)

Job No: 517819
Work Type:
Locations: San Diego
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time


Position Summary

The Division of Business and Financial Affairs is responsible for ensuring a safe, productive campus environment while providing the highest quality service in support of academic excellence through thoughtful stewardship of financial, technological, infrastructure and human resources at San Diego State University.

The Office of Housing Administration (OHA) is responsible for planning, providing, and administering housing services and facilities for over 8,000 students. This includes the operation of residence halls and apartments, off-campus housing and conferences. The OHA supports the educational mission of the Residential Education Office (REO) while providing the business operations for all housing related functions in support of a quality environment to enhance the student's educational experience. The OHA staff consists of approximately 25 employees and generates annual residence hall revenues exceeding $100,000,000.

The Hospitality Assistant is a member of the Office of Housing Administration team. In conjunction with the Director, Associate Directors, other managers, staff, and students, this position assists in carrying out the mission, vision, and values, of the Office of Housing Administration and is responsible for supporting and contributing to an atmosphere that facilitates respect, inclusivity, collaboration, and growth.

The Hospitality Assistant possesses a thorough knowledge of Housing Administration policies, procedures, regulations, philosophies, and programs to provide assistance and continuity of information to residents and the public. Under the general supervision, and reporting to the Hospitality Specialist, the Hospitality Assistant has the primary responsibility of coordinating the overall smooth operation of the front desk area of the Office of Housing Administration and Residential Education Office. Other responsibilities include the coordination and scheduling of guest rooms, maintaining an inventory of office supplies and equipment, and ordering supplies through an automated database. Day-to-day work is performed independently. The Hospitality Assistant leads 20 to 25 student assistants, assigns their duties, schedules their work hours, and trains them in current procedures. The Hospitality Assistant is also a backup for key access and issuance, and academic year contracting. The Hospitality Assistant coordinates pest control requests for the residence halls and makes the virtual desk and tour schedule. The Hospitality Assistant also coordinates with off campus contacts for meeting space rentals and events. The Hospitality Assistant will address a wide range of problems weekly, which will require interpreting policies and procedures using ingenuity to put information together to assist clients. The Hospitality Assistant's assignments and projects are varied and complex with longer working cycles. Other duties may be assigned as needed.

For more information regarding the Office of Housing Administration, click here.

Full-time, permanent (probationary) position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday-Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

This position is physically located at the SDSU Main Campus in San Diego.

Education and Experience

Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment

Preferred Qualifications

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  Must be able to work with students, staff and public regarding residence hall related issues.
  
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  Must possess excellent communication skills and be organized and have the ability to process information quickly.
  
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  Must be courteous, with good listening skills and be able to handle confidential information appropriately.
  
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  Must demonstrate initiative and be motivated to work in a diverse environment.
  
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  Bachelor's degree in Hospitality or related field.
  
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  One-year front desk/reception experience.
  

Specialized Skills

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  One year of customer service experience in hospitality or related fields.
  
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  Must have knowledge of computers and database systems and be at ease with using computers
  

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $3,500 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $3,276 - $5,148 per month.

SDSU Vaccine Policy

In accordance with the California State University systemwide policy, students, faculty, and staff must be fully vaccinated against COVID-19 or provide a valid medical or religious exemption in order to access campus. Individuals are considered fully vaccinated for five months after their final dose of a two-dose COVID-19 vaccine or for two months after receiving the only dose of a single-dose vaccine. Afterward a COVID-19 booster is required to continue to be considered fully vaccinated.

The individual hired into this role will be required to submit their completed vaccination documentation to the university's secure online health portal prior to beginning work. Individuals with an approved medical or religious exemption on file with the university will be required to participate in SDSU's COVID-19 testing program.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on August 31, 2022. To receive full consideration, apply by August 30, 2022. The position will remain open until filled.

The person holding this position is considered a mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Taylor Jaress at tjaress@sdsu.edu.



Advertised: Aug 17, 2022 (2:45 PM)
Applications Close: Open until filled

To apply, visit https://careers.sdsu.edu/en-us/job/517819/hospitality-assistant-administrative-support-coordinator-i







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